Infinity Sapphire: Buy Gemstones from Sri Lanka. Infinity sapphire is a leading gemstone supplier in Sri Lanka for jewellery businesses and personal use.

If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item(s) must be unused, in the same condition as received, and in its original packaging.

Once your return is received and inspected, we will process your refund to the original method of payment. Please allow up to 5-7 business days for the refund to reflect in your account, depending on your payment provider's processing time.

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. We will assist you in selecting a suitable replacement and provide instructions for returning the original item.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and insuring the package to ensure its safe return to us.

In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or issue a full refund, including return shipping costs, upon verification of the issue.

To initiate a return or exchange, please contact our customer service team at contact@infinitysapphire.com. We will provide you with a return authorization and further instructions on returning the item(s).